Leonard Friedman is a Professor and Director of the MHA programs in the Department of Health Policy and Management at the George Washington University. Prior to that, he was a faculty member at Oregon State University. He earned his Ph.D. at the University of Southern California, School of Public Administration where his dissertation examined technology acquisition in hospitals in Southern California. Dr. Friedman’s scholarly work concentrates on the mechanisms of organizational change and strategic decision-making in healthcare deliver organizations. His research explores building the resilience of health care organizations to respond to environmental jolts, using systems approaches to reduce medical errors and most recently, helping understand the roots of organizational excellence in health care. Dr. Friedman’s teaching responsibilities have included graduate and undergraduate classes in health care management, organization theory and behavior in health care, health care law and regulation, strategic management, and leadership in health care organizations. His work is published in a variety of journals including Advances in Health Care Management, Health Care Management Review, Frontiers of Health Services Management, Journal of Health Administration Education, Managed Care Quarterly, Journal of Healthcare Management, Hospital Topics, Physician Executive and the International Journal of Technology Assessment in Health Care. Dr. Friedman was the Chairman of the Health Care Management Division of the Academy of Management in 2003-04 and Chairman of the Association of University Programs in Health Administration in 2005-06. He is a member of the StuderGroup’s Fire Starter Hall of Fame. Dr. Friedman is a fellow of the American College of Healthcare Executives and is currently President of NCHE.